Terms of service

Terms of Sale

Fabian Peter Steinbrück
Fuhlrottstraße 98, 42119 Wuppertal, Germany
Email: info@aurenavienne.store
Phone: +49 6551156136

Scope

These terms apply to all orders placed through this store.

Contract

The presentation of goods is not a binding offer. By placing an order you make a binding offer; the contract is concluded when we confirm the order or dispatch the goods.

Prices and payment

All prices are final prices in euros; shipping is added at checkout. Payment is due on ordering, by the means offered at checkout.

Installation and use

We sell rooftop tents and glamping tents. A rooftop tent's weight, plus occupants, must stay within your vehicle roof rack's rated static load — check this before ordering, as exceeding it is a safety and warranty risk we cannot be responsible for. Canvas tents need periodic re-waterproofing with age; we do not provide this service. Dimensions and capacity figures on a listing are the manufacturer's figures.

Retention of title

The goods remain our property until paid for in full.

Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal and 24 months of statutory liability for defects; see the Refund Policy.

Applicable law

German law applies. For consumers this does not affect the mandatory protection of the law of their country of residence.

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).